We're sorry to hear that you're having trouble adding or paying with a new debit / credit card on your account. Please make sure that the debit / credit card number, expiration date, CSV number and other payment information are correct.

Our payment region is located in the US. If your debit / credit card is limited to usage only in your own country or region you may need to contact your bank or credit card issuer to have the region white listed. 

If you're still having trouble, please contact us.